FAMILY VALUES IN THE WORKPLACE FAMILY:
Listen selectivelyThe men in my mother's
youth were part of a culture that made their own wine. And while my
mother never met the demon, rum, or any of his associates, she had
family members who were known to both tip and tipple (and sometimes
topple, as a result).
Her grandfather, in particular, sampled too many of
his own vintage wares, too often. He was suffering medical problems, as
a result.
His doctor one day advised that Grandpa would lose his
hearing if he kept on with his existing habits. Grandpa had an
irrefutable reply: "I like what I've been drinking better than what I've
been hearing. So if it's all the same to you, doctor, I'll going to
ignore your advice."
A half-century later, when my mother was losing her
own hearing, she was often asked why she didn't get a hearing aid. Her
reply, "After President Clinton, I've heard it all!"
I use these stories to remind you to listen
selectively. And listen well. Experts tell us that in a typical
interpersonal exchange, we should be listening 50% of the time and
speaking the other half. Ask a colleague at work to unobtrusively
observe as you and another co-worker discuss some issue that affects you
both. Your observer will note if you maintained the 50/50 ratio.
In terms of listening selectively, pay no attention to
gossip, rumors, whines. Listen only for information that will advance
you at work. Listening guru Ralph Nichols says the best way to
understand people is to listen to them. We concur, wholeheartedly.
Dr. Marlene Caroselli, author of 53 business books (see Amazon.com)
is an international keynote speaker and corporate trainer for Fortune
100 companies, government agencies, educational institutions, and
professional organizations. You can reach her at
mccpd@frontiernet.net .
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